Member Since: 9/19/14
I'm a front office supervisor at a hotel in a top 40 city with over 250 rooms. We have 2 hours of free booze and a free breakfast including omlettes, bacon, pancakes, etc. I've worked in hospitality for almost 3 years and in my short time I've almost seen it all. Trashed rooms, hookers, drugs, shootings, and of course race issues. So I decided to post this for others to tell you. It only ways to not be a dick, but also how to get things you want by staying at a hotel.
1) The front desk is your friend. And everything that goes right or wrong leads back to them.
It can be awesome working at the front desk. You meet really cool, funny people. You meet celebrities. You meet hot chicks. And you meet general cool people. A front desk agent has the job of being the first person you see when you walk in the door. We are asked to dress nice and have a smile. We are also the person that has to listen to you bitch about housekeeping, or that your room is to cold, or your breakfast experience was ruined because of the election(I actually had to answer a survey on this. Fucking dick gave us a 3/10 because trump won.) We are also the people that can upgrade you because you made us laugh. Or because it's your birthday. Or cut your rate be a use a family member died. We can also put you In a room that is next to the highway or make so you have to keep coming to the desk so your keys will work. The thing I hate most is when I'm having a shitty day being yelled at for not having 6 towels in a room is. So don't come to check in with an attitude because you are next to an elevator. Treat the front desk person right and your stay will go well. I can be really bias at times to those that joke along with me at check in and try to give out free stuff or do free upgrades just for a person being cool when they walk in.
2) Tip housekeeper who give you good stay over service. Not only am I friends with housekeepers, I've also had to do stayovers and check outs. Cleaning after people fucking sucks. What can be worse is cleaning after someone coming back to the hotel. I've walked into rooms where people leave watches, money, jewelry, electronics, etc in the room and I always fear someone will lie and say I took something from them (I'll get into more of this later). aside from that in my hotel like I said there are 250 rooms and typically on a busy day when we are almost full one housekeeping could have to clean 30 rooms in less than 7 hours. That included me stay overs and people checking or. On top of even that, they are grossly underpaid. Be nice. Leave a dollar or two out with a note and not only will your housekeeping clean the shit out of your room, they'll ask to come back and do that room over and over. I had one housekeeper spent 30 minutes cleaning one of our two-room suites because they went and got extra sheets to make the kids bed into swans for them to come back to.