Invicta looking for answers after USTREAM failure

 

InvictaFights ‏@InvictaFights
To help us document the issues our fans faced with our Ustream live stream please email us with details of your problems info@invictafc.com

Frustrated. That's the word Invicta FC president Shannon Knapp used at least a half-dozen times when I spoke to her on Sunday morning about what had gone wrong with the pay-per-view live stream of Invicta FC 4 on Saturday night.

Some said they spent a half-hour or more trying to get USTREAM to accept their payment so they could watch the event. Others paid for a stream that wouldn't start or simply wouldn't stop crashing in the middle of fights. Knapp heard about it all as it was happening, but neither Knapp nor her staff could get through to anyone at USTREAM to ask them what the problem was.

"There was no one responding," Knapp told MMAjunkie.com. "And people don't get upset with USTREAM. They get upset with us because it's our commitment and our word."

On Invicta's end, Knapp said, the set-up was the same as it had been for the previous three events. Same on-site streaming company, same production people. Everything was in place for Invicta's first voyage into pay-per-view territory. Everything except the ability to reliably accept payment and deliver the product in return.

"When people can't pay, that's a problem," Knapp said. "And people wanted to pay. That's an even bigger problem."

Give Knapp credit, though. When she saw that the paid streaming option wasn't working, she instructed USTREAM to take down the pay wall and promised refunds to those who had already paid. She essentially gave up on the pay-per-view option – the one that was supposed to give Invicta the data it needed to prove something to potential TV partners – midway through the event. Instead of holding out hope that USTREAM would get it figured out in time, Knapp decided to give it away for free and abort the whole pay-per-view mission after it had only just begun.

That was the right call, but probably not an easy one to make.

Invicta made the best of a bad situation on Saturday night, but now what? Knapp still isn't sure, she said. The next event is targeted for April, and, Knapp said, "if we don't have a [TV] partner by then, we'll be streaming in some capacity, whether we're giving it away or not."

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tags: Invicta FC 4   video   Shannon Knapp   



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Recent Comments »

Ryann Von Doom site profile image  

1/8/13 1:04 AM by Ryann Von Doom

Ttt

Ryann Von Doom site profile image  

1/7/13 8:08 PM by Ryann Von Doom

Lol

the geek site profile image  

1/7/13 7:44 PM by the geek

Unrelated? I thought I was doing you a favor!You've talked so much about men that I thought this was a sight you'd appreciate and bookmark. I even did you the favor of disguising the link as to allow you some privacy.

ChaosOverkill site profile image  

1/7/13 5:35 PM by ChaosOverkill

Even veetle would be a better option than Ustream

gorgesjorj site profile image  

1/7/13 5:26 PM by gorgesjorj

???He apologized, took full responsibility and offered assistance in with any refunds. That's really all one can do once the event (or non-event for some) has passed.It may cost them future shows (that's up to Invicta FC) down the road, but I appreciated his sincerity.Sounds like Invicta FC has a nice following though. #'s appear to be through the roof.FULL DISCLOSURE -- Ustream.tv are our partners at MMAjunkie Radio. GG

thatdude21601 site profile image  

1/7/13 5:02 PM by thatdude21601

I hope they sell a lot of t-shirts & hoodies.

Chris27 site profile image  

1/7/13 4:24 PM by Chris27

http://www.mmajunkie.com/news/2013/01/ustream-exec-apologizes-for-invicta-fc-failure-blames-record-demand-for-issuesHunstable said the event was the most popular PPV event in Ustream history, and the traffic load was the reason for the technical issues."There were too many tickets being sold," Hunstable said. "We've done lots of pay-per-views over the last year, from the UFC to the Rugby World Cup to working with World Cup-qualifying soccer matches. The load of tickets being sold, we just hadn't seen a level of that to date, and that's ultimately what happened."I've seen the data myself. It's pretty clear that this was the most popular pay-per-view that we've seen on Ustream."Hunstable declined to offer specific numbers in terms of paying customers, but Knapp told MMAjunkie.com that approximately 3,000 pre-sale purchases were processed and that approximately 70,000 viewers initially joined the stream once the paywall was taken down. The Invicta CEO declined comment on any potential fallout from the lost revenue.

TartanTopTeamsHeroinWhore site profile image  

1/7/13 4:20 PM by TartanTopTeamsHeroinWhore

Interesting that you had a gay site on standby despite it being completely unrelated.The only thing gay about this issue is that Knapp allowed herself to get fucked in the ass FOUR TIMES in a row by the same stream partner.Yea, big thumbs up for that :\

Ryann Von Doom site profile image  

1/7/13 3:18 PM by Ryann Von Doom

That's garbage. Damage control. Thanks those gg.

DiscipleDojo site profile image  

1/7/13 3:15 PM by DiscipleDojo

Imagine Dana White being told live, mid-event, that the PPV company was having trouble processing orders. Think of how busy he already would be at the time running everything and then have to deal with that. Shannon did a great job shifting gears midstream and probably doing 100 other things at the same time. People who think putting on a show is easy have no idea. Tech dropped the ball. Shannon should seek other services ASAP. Use this as a learning experience and move forward. Either way, I'll always be a supporter if for no other reason that this...



 

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