ITGround >> Cisco Contact Center Express
|Add To Favorites | Share | Email | Subscribe | Edit Thread Title | Admin | Share | Email | Subscribe | Check IPs|
|8/4/10 8:59 PM|
Member Since: 1/1/01
Do the standard licenses give a dashboard for all the ACD agents to monitor who is active and who is on the phone? Or do I need Enhanced licensing for the agents to see ACD activity?
Also, can the UCM itself be used to pull reports? For instance, I want the sales manager to be able to pull reports for salepeople's extensions and look up # of calls made and call durations. Or is a Contact Center Express absolutely needed to do this?
The Contact Center portion in the quote is very expensive compared to the rest of the BOM, so if I can exclude just for ACD agents in a hunt group I'd like to know.
You must log in to post a reply. Click here to login.