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ITGround >> What info must you get when taking over IT mngmt?


5/26/11 5:41 PM
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elgringo
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I am trying to come up with some policy and procedures for when my organization (small group 2-3 people) gets a new client and we take over the IT management.

The size of the organizations I am dealing with is relatively small. Think Windows server environment, 2-5 domain controllers, 1-3 sites, no more than 200 users/workstations.

What information is critical for me to collect from the prior IT management? Some obvious ones are:

Credentials/passwords for ... windows, e-mail accounts, ftp, web hosting, routers, back up archives etc. . .

IP of all computers and devices, maybe MAC addresses too?

Location of certain things on the network (backups, confidential docs, public folders).

The more I think about this, the more stuff I can think of that I would need to keep track of. Even things like which ports are open on the server. Maybe the server has some special issue or workaround that requires some specific ports to be open. Is that something that is usually documented and passed on?

Do you have a checklist or outline you look at whenever you are taking over management of a network? This seems especially important when the prior IT admin was extremely unorganized.
5/27/11 12:48 AM
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Ho Kogan
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Support agreements and contact info for line of business app vendors.

Network diagrams

IP addressing schemes

Change management database and change control procedures

Historical trouble ticket data would probably be helpful too.


Are you also looking for items that should be audited when you take over the network?

6/11/11 6:20 AM
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Humphrey
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if you even have to ask this question you're nowhere near ready to take over the IT of a 200 user base.
6/11/11 9:44 AM
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notsodirty
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 Such processes already exists, ITIL, FFS.
6/14/11 12:52 AM
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Anarkis
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Licensing, List of Assets, Last time inventory was performed, imaging process, patch management process, configuration guides, important IP addresses....
7/20/11 11:24 PM
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jave
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Backups of data
8/16/11 9:21 PM
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notsodirty
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sebastienp - Theres an application called "the dude"... It'll find everything thats going on your network and create diagrams, its quite fantastic.

On a practical side, lookup "lansweeper", thats one badass little application that will allow you to gather reports, specs, allows you to push actions remotely to a machine(such as remote control, open c$,etc, you can create custom actions too).

There exists much much better tools for what you're describing.
 
8/16/11 10:11 PM
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crobrun
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notsodirty - 
sebastienp - Theres an application called "the dude"... It'll find everything thats going on your network and create diagrams, its quite fantastic.

On a practical side, lookup "lansweeper", thats one badass little application that will allow you to gather reports, specs, allows you to push actions remotely to a machine(such as remote control, open c$,etc, you can create custom actions too).

There exists much much better tools for what you're describing.
 


Can you name a few - thanks
8/16/11 10:53 PM
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notsodirty
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to answer above, bmc addm.

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